This policy explains what information Haven Smart Home & Security collects when you contact us or use this website, and how we use and protect it. Haven Smart Home & Security is a trading name of Televise Ltd, a company registered in Scotland (company number SC632291), based in Inverurie, Aberdeenshire.
What we collect
When you complete our enquiry form, email us or call us, we may collect your name, email address, telephone number, postcode or location, and any details you choose to share about your project. If you contact us directly, we keep a record of that correspondence so we can respond and follow up.
How we use it
We use your information to respond to your enquiry, prepare quotes, carry out any work you ask us to, and keep ordinary business and accounting records. We rely on your consent, on taking steps to enter into a contract with you, and on our legitimate interest in running and improving the business.
Who we share it with
We do not sell your information or share it for marketing. Our enquiry form is processed on our behalf by Formspree, and our email is hosted on Google Workspace; both act as our service providers. We may share information with our accountant, or with HMRC and other authorities, where we are legally required to do so.
Cookies
This website does not use tracking or advertising cookies. We load fonts from Google Fonts, which may receive your IP address as part of delivering those fonts to your browser.
How long we keep it
We keep your information only for as long as we need it to deal with your enquiry and to meet our legal and accounting obligations, after which it is securely deleted.
Your rights
Under UK data protection law you have the right to access the information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to request a copy in a portable format. Where we rely on your consent, you can withdraw it at any time.
If you have any concerns, you can also complain to the Information Commissioner's Office at ico.org.uk.
Contact
For any questions about this policy or your information, email us at hello@havenav.co.uk.
We may update this policy from time to time. Any changes will be posted on this page.